Refund Policy

Once the amount has been successfully debited from your payment instrument and credited to your DakMoney Wallet, Retailer ID, or requested service, the transaction is final and no cancellation or refund will be permitted.

Failed or Pending Transactions

If your account is debited but the service/value is not delivered within 24 hours, please contact DakMoney Support with Transaction ID/UTR, Amount, Date & Time, Registered Mobile Number and payment proof.

Refund Process

After verification with the concerned bank/payment partner, eligible refunds will be processed within 7–21 working days.

Refund Mode

Refunds will be credited only to the original payment source used for the transaction.

Non-Refundable Cases

Successful transactions, incorrect beneficiary details, user mistakes, and disputes raised after the permitted period are not eligible for refunds.

Contact Us

For refund-related assistance, please contact DakMoney Customer Support through the official Contact Us page or support email.